Remote Proctor FAQs

When an exam is a Remote Proctored exam, it means you will now take the exam on your computer at your home or office and the proctor will be monitoring you live, via an online webcam.

There are many benefits of having exams given via Remote Proctor.  You will no longer have to travel to an exam site to take the exam.  Within the designated exam dates, you will now be able to pick the best day and time to take the exam. Exams can be taken 24 hours a day within the designated exam dates.   Also, many people feel more comfortable taking an exam in a familiar setting.

Below is a list of things that you will need to have to take the exams via remote proctor:

• Desktop computer or laptop computer running Microsoft Windows or Mac OSX (Tablets, iPads, Chromebooks and smartphones do not meet our requirements).
• A working built-in or external webcam and microphone.
• A quiet and clean workspace cleared of any books, papers, phones, drinks, etc. where there will be no interruptions.
• You must use Chrome, Firefox or Edge.  Chrome is the most compatible.  Do not use Safari or Internet Explorer.
• Reliable internet connection.  We recommend that your computer is hardwired to the internet to ensure your connection isn’t dropped. Wifi can be used, just be sure the connection is dependable.
• Internet speed must be at least 2 Mbps download and 2 Mbps upload. 10 download/3 upload is recommended. Test your internet speed at http://www.speedtest.net.
• A valid government issued photo ID must be presented.  The first and last name that you register under must match your ID.

To check your computer and network compatibility, please take this sample exam.  If you have issues, you may need to use a different computer or take your exam from a different location. If you are using a company computer or are at work, you can ask your IT department to following the instructions in this guide, which may resolve the issues. Make sure you can successfully take the above exam before your appointment date.

When launching the exam, the proctor will be using GoToMeeting or Zoom.  If you have used these in past and/or already have this installed on your computer, you should be fine.  If you are using a work computer and/or are connected to your employer’s internet we strongly recommend that you test your computer's compatibility before your scheduled exam date.   Join a GoToMeeting Test Meeting or a Zoom Test Meeting.

Yes, a calculator is available within the exam.  One blank piece of scratch paper will be allowed. You will be required to show the paper to the proctor before the exam and after the exam.

One week prior to the first exam date, you will receive an email with a specific link to schedule and take your exam.  This link is specific to your exam and will allow you to schedule the date and time you would like to take the exam.  We recommend that you schedule the exam using the same computer you plan on the taking exam with.  If you haven't already checked your computers compatibility, we strongly recommend you do this.

Yes. Pass/Fail results will be provided on-screen after you submit your exam. You will have a choice of either printing this information or emailing it to yourself. Please keep a copy of your results for your records.